Help

Welcome to Honeyfund's Help Center!

Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.

faqs

Signing Up & Publishing a Registry

  1. How much does it cost? It's free!

    How much does it cost?

    Honeyfund offers 100% FREE options including gift cards from popular travel, dining and retail brands. In addition to the free options, every Honeyfund page comes powered for cash straight to your own bank account or PayPal account for a low fee:

    • Bank Account: 2.4%

    • PayPal Account: 2.8%

    Each gift also incurs a nominal authorization fee of $0.30 per transaction. With Honeyfund, there's never a fee to your wedding guests!

    What does Honeyfund REALLY cost compared to other sites?

    Honeyfund is committed to 100% free options, so our users pay the lowest average fees in the industry!
    Never any fees to givers.

    Service Honeyfund Free Honeyfund Free + PayPal/Bank Account Honeymoon Wishes Traveler's Joy Newlywish Zola
    Fee Gift Cards - 0% 1.8% blended rate* 9.65% 5.9% + $0.99 2.65% 2.50%
    Typical Fee for $2,000 $0 $37.00 $193.00 $135.22 $53.00 $50.00
    • Typical $2,000 Honeyfund fees of 1.8% based on a blend of gift cards and cash contributions via Bank Account or PayPal for US-to-US payments.

    • Applies to most US-to-US payments. Fees outside the US may vary. Click here for full fee info. Paypal payments from outside your home country may incur an additional 1% cross-border fee.

  2. How does Honeyfund work?

    With Honeyfund, you simply receive monetary gifts from your guests to help you pay for the costs of your honeymoon, or anything you're saving for. Planning your dream honeymoon? Buying a home? Upgrading your housewares? Honeyfund is here for you. It's your big day!

    You can receive money one of three ways

    • BANK ACCOUNT DEPOSITS

      Get online payments automatically deposited into your bank account for 2.4% + $0.30 (or PayPal account for 2.8% + $0.30* per transaction). Givers pay by credit or debit card.

    • GIFT CARDS

      Register for popular gift cards or set your entire account to redeem all funds received via gift cards, with zero fees to give or receive. Givers pay by credit or debit card. Check out our full list of digital gift card partners or choose Honeyfund Gift Card now.

    • CASH, CHECK AND CUSTOM PAYMENTS (Available to select countries/currencies only)

      Let givers reserve a gift on your honeyfund page, then pay by giving you cash or check directly, in the mail or in a card. Or set custom instructions for them to follow, e.g. your Venmo account or a travel agent taking payments for you. Even offer your Bank Details (popular in the UK). With these options, givers pay offline and there are zero fees to give and receive.

    Edit payment options.

    • Applies to most US-to-US payments. Fees outside the US may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

    Sign up now »

  3. How do I know that Honeyfund is safe for me and my guests?

    With more than 14 years in the online gift industry, we know how to protect you and your guests. Whether you’re receiving money straight to your own bank account, PayPal account or via the Honeyfund Gift Card, Honeyfund's PCI compliant and secure technology keeps your private info safe. Personal info is never sold, rented or shared.

    Honeyfund has maintained an A+ grade by the Better Business Bureau since inception.

  4. What countries does Honeyfund support?

    Honeyfund is available to residents of Australia, Canada, New Zealand, the U.K., the U.S. and most of Europe. If you live outside these countries and would like to use Honeyfund, please contact us.

  5. Can I see Honeyfund's purchase process (what my guests will see)?

    Yes! Please create a free account and then you can try the Give a Gift process from your published registry page. You can walk through step-by-step what your guests will experience when they purchase a Honeyfund gift.

    Note: If you've linked a PayPal account, be sure to use a credit card and e-mail address not associated with your linked PayPal account. PayPal does not allow you to pay yourself.

  6. I created a Honeyfund account and set up my registry, why doesn't it show up in the search results?

    We designed Honeyfund to protect your registry until you are ready for guests to find it. When your registry is ready, you must publish it, which then makes it available via the Give a Gift search. Click the Publish your Honeyfund link and follow the instructions.

  7. How do I "unpublish" my registry to remove it from public access?

    Your Honeyfund registry will remain active for one year after your wedding date. We do this because many couples continue to receive gifts even after their wedding and honeymoon. If you'd like to unpublish your registry to remove it from public access, please contact us.

    We can also exclude your page from search engine crawling, just contact us.

  8. Why has my account been disabled?

    Your Honeyfund account will be disabled if your e-mail address is invalid or if it was not confirmed within eight weeks of opening the account. Accounts also close automatically one year after your wedding date.

    Or you may have closed your account on the Account Settings tab.

    If you wish to reinstate your account, simply Sign In or contact us.

  9. How can I close my account?

    You can close your account here.

faqs

Receiving Gifts & Payments

  1. How does the credit card option work?

    Honeyfund integrates with your bank account or PayPal, two secure payment processing options, to enable credit card payments for you and your guests.

    Here's how it works:

    • Guests pay quickly and easily. You pay just 2.4% + $0.30 for online gifts* (offline payments are always free!)

    • A few easy steps enable credit card payments.

    • Withdraw your funds to your bank account or PayPal account. There are no withdrawal fees!

    Setup your Payment Settings now. Honeyfund couples who accept both gift cards and online payments pay average fees of just 1.8%! Guests never pay a fee.

    Applies to most US-to-US payments. Fees outside the US may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

  2. How do I receive popular gift cards through Honeyfund?

    You can now put gift cards from popular travel, dining and retail brands right on your Honeyfund registry! Any and all gift cards you receive incur 0% transaction fees to you and your guests.

    Click here to add gift cards to your honeyfund.

  3. How do I get my gift money?

    To track gifts, please visit the Gifts Received page. There, you can see each gift and its payment method.

    For Gift Cards, click to the Gift Card History tab and then click “Redeem.” Choose the gift card brand of your choice and follow the steps to redeem. You’ll receive a digital gift card code to spend online or in store, depending on the brand’s usage methods.

    When you receive payments via Bank Account, payments are automatically deposited into your bank account. If you haven't received payments, you may need to add your bank account information. Follow the instructions to complete setup in your Payment Settings or Contact Us.

    For couples with linked PayPal (or WePay) accounts, login to PayPal (or WePay) directly to transfer funds to your bank account. If you forgot your login e-mail address, you can find it in your Honeyfund Payment Settings.

    If your gifts were pledged via cash or check, you should have received the payments directly from your gift givers (e.g. in the mail to the address you provided in your Honeyfund account, or at the shower, wedding or otherwise in person).

  4. Why was I charged a transaction fee?

    In addition to Honeyfund's free payment options, we make it possible to receive online payments for a fee of 2.4% + $0.30. Here are the complete fee details:

    • Payments paid to a bank account incur one simple fee of 2.4% + $0.30.

    • PayPal: Most US-to-US transactions incur a rate of 2.8% + $0.30. Fees outside the US may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

  5. Someone gave us a gift but I don't see it in my account. Why?

    Some gifts do not show up on your Gifts Received page immediately. There may be up to a two-hour delay to allow the giver time to make changes before the gift pledge is revealed to you in your account.

    However, payments to your bank account and PayPal payments should show up immediately. If not, please Contact Us.

  6. Someone gave a gift from my registry but I haven't received payment. Why?

    With Honeyfund, guests select a gift, and then pay according to the options you provided. Gifts are displayed on the Gifts Received page, where you can see how each gift was paid when you open the gift.

    If you get payment for a "pledge" from a gift giver who paid offline, you can mark the gift as "received" by entering the date you got the payment.

    If you aren't sure, please Contact Us.

  7. I linked the wrong PayPal account. How do I change it?

    Visit the Payment Settings page to remove your existing PayPal account so you can link a new one.

    Note: The PayPal account linked at the time of the gift is where the money is sent for that gift.

  8. How do I add or remove payment options for my guests?

    Edit your payment settings here. If you have more than one payment option enabled, your guests will be able to choose from those options when they select your gift.

  9. Someone purchased a gift from my registry that I don't recognize. How do I contact the gift giver?

    Contact us and we will contact the gift giver on your behalf to verify the gift was intended for you.

  10. How do I issue a credit card refund?

    If a giver requests a refund for their payment to your PayPal account, Contact us and we will refund the gift and fee payment together.

  11. Will I be required to pay taxes on my gift money?

    We are not aware of couples paying taxes on their wedding gifts. However we recommend you talk to a licensed tax professional about your tax concerns. (Since we are not licensed tax professionals, we won't pretend to give you any advice in this arena.)

    Although this does not apply to most of our users, we recommend you check PayPal's site regarding the federal reporting conducted by them.

faqs

Giving a Gift

  1. I purchased a Honeyfund gift but didn't print the certificate. How do I get back to the certificate page?

    To get back to the certificate page, just click the link in your gift confirmation e-mail (check your spam folder if you didn't receive the e-mail). If you don't have it, you can recover it from the couple's registry. Select any gift, then enter your name and e-mail in the form exactly as you entered it the first time. We will automatically popup a message linking you to your existing gift.

    Or, contact us and we can provide the link for you.

  2. I purchased a gift from Honeyfund but I don't know if my payment went through. How do I verify my payment?

    There are two ways to pay for a Honeyfund gift; 1) Offline, where you print a certificate and give it to the couple with cash or check, or 2) Online via a third party payment processor. (Note: Honeyfund does not handle online payments, all payments are processed by a third party.)

    If you paid online, you should have received an e-mail receipt. Check your e-mail for the receipt and/or your credit card activity for the charge.

    If you aren't sure which payment method you chose, check your Honeyfund gift confirmation e-mail. There you will find either a receipt or payment instructions for the payment method you selected. If you don't have the e-mail, please check your spam folder or contact us and we will resend it to you.

  3. My credit card is not being accepted. What should I do?

    If your card is declined please try your transaction again, using a different credit card and/or e-mail address.

    If your payment still doesn't go through, we suggest you try your gift again and select the offline payment option. This way, you can send a check in the mail directly to the couple or bring cash or check to the wedding with your gift certificate.

  4. I gave a gift and now have changed my mind. How do I cancel my gift?

    If you have NOT paid for your gift, please click the link in your gift confirmation e-mail from Honeyfund. There you can cancel the gift pledge. If you don't have the e-mail, contact us and we can cancel the gift pledge for you.

    If you have already given the couple the funds, offline, we cannot cancel the gift payment. You will need to make arrangements directly with the couple to retrieve your funds.

    If you paid online, contact us to request a refund.

faqs

Honeyfund Gift Card

  1. What is the Honeyfund Gift Card?

    The Honeyfund Gift Card is the world’s first universal travel gift card! With the Honeyfund Gift Card, you are giving the gift of the world – recipients can redeem the card for unlimited experiences through major airlines, hotels, cruise lines, restaurants, retailers and more!

    Give Now! »
  2. Why does the Honeyfund Gift Card make a great gift?

    With the Honeyfund Gift Card, you are truly giving the gift of the world! Recipients can redeem the card for unlimited experiences through major airlines, hotels, cruise lines, restaurants, retailers and more! Givers love the gift of experiences, and recipients love the convenience and flexibility.

    Give Now! »
  3. How can I use the Honeyfund Gift Card?

    Recipients can use the Honeyfund gift card for travel, experiences or products of their choice via a network of Honeyfund partners. Currently, Honeyfund gift card recipients can convert their card, dollar-for-dollar, for e-gift cards from major airlines, hotels, cruise lines, restaurants, retailers and more, including these providers:

    Give Now! »
  4. Can I cancel my Honeyfund Gift Card purchase or get a refund?

    Redeemed Honeyfund Gift Cards are non-cancellable. You may request a refund for an unredeemed card by Contacting Us.

    Give Now! »
  5. How can I pay when giving a Honeyfund Gift Card?

    Honeyfund Gift Cards can be purchased by Visa, MasterCard and Discover credit and debit cards. We do not accept American Express at this time.

    Give Now! »
  6. I redeemed my Honeyfund Gift Card for a partner brand, but now I changed my mind. Can I cancel and choose another partner brand?

    Once a Honeyfund Gift Card is redeemed for a partner brand’s gift card, it cannot be canceled. The partner gift card can be used as cash with that partner company per the terms of their gift card program. If you have questions, please Contact Us.

    Give Now! »
  7. Why can't I see all the partner brands listed when redeeming my Honeyfund gift card?

    Once you enter your e-mail address to redeem your gift, you will be presented with all the partner brands that offer gift cards in the amount of your gift. Some partners have fixed gift card amounts. If those amounts do not match the amount of your Honeyfund gift card, the brand will not appear.